Fraud Prevention Center

At HRCU, we are here to help you keep your money and identity safe. We partnered with AARP yearly to train all of our frontline staff to be AARP BankSafe certified. AARP BankSafe training has stopped more than $200 million from being stolen due to financial exploitation from the accounts of older adults. HRCU is proud to be a part of this effort and thrilled that we have earned the AARP BankSafe Trained Seal for a fourth consecutive year.

This means our staff is prepared to assist with your questions on fighting scams and fraud. If you EVER have a question or believe you may be in danger of financial exploitation, please do not hesitate to contact us at info at HRCU dot org or give us a call at (603) 332-6840.

If You Believe You Are A Victim Of Fraud

If you believe you are a victim of fraud, especially in regards to your accounts with us, please get in touch with us as soon as you can at info at HRCU dot org or (603) 332-6840 so our AARP BankSafe certified team may assist you with this matter.

Additionally, if you believe you have been a victim of a scam, you can report it to the New Hampshire Office of the Attorney General by calling (888) 468-4454.

If your HRCU card has been misplaced or you suspect it has been stolen, take action right away to reduce your risk of identity theft or fraud.

To report a lost or stolen VISA^® Debit Card or VISA^® Credit Card, please call: 1-800-472-3272

Also, consider using Card Management within our online banking, to control and lock your card in case of theft or misplacement.

Preventing Fraud

When it comes to protecting yourself and your finances, it's essential to always be mindful of how you use, share and guard your sensitive information.

Some general things to always keep in mind:

ALWAYS use caution when asked for personal information
ALWAYS know who you are speaking with when discussing personal information
NEVER give your Social Security or PIN number out over the phone or via email

Helpful Resources:

Take advantage of:

Card Management - an easy-to-use tool in your online banking and HRCU mobile app to help prevent fraud by controlling when, where and how your debit and credit cards are used.

To Read:

Preventing Credit Card & Debit Card Fraud (Page Here on HRCU.org)
Programs To Help Protect Your Passwords (Article from HRCU)
Top 10 Security Do's & Don'ts (Article from CO-OP)
13 Ways Con Artists Steal Your Money (Article from AARP)
Scam Awareness (Article from Social Security Administration)

To Watch:

How Scammers Tell You To Pay (YouTube Video from FTC)
Preventing Identity Theft (YouTube Video from Yahoo! Finance)
How To Know If An Email Is Real (YouTube Video from Google)

Are you a Business Member?

Here are some extra tips for you to read about! (Article from Shred-It)

Scams To Watch Out For

Please re-visit this page at a later date as we will be updating this with the latest scams we learn about!