Financial Assistance Center

We understand that life can sometimes present unexpected financial challenges. That's why we're here to offer a helping hand and a listening ear when you need it most. Our commitment to your financial well-being goes beyond the numbers - it's navigating you through tough times and finding you the best solutions.

To assist you in this journey, our team of Certified Financial Counselors are readily available, equipped to offering you the necessary information and guidance.

Facing financial challenges can be difficult, but finding a solution doesn't have to be. Read your options below and complete the next steps to get started.

Exploring Options

Life can take unexpected turns, but you don't have to face them alone. Our loss mitigation options are designed to provide you with the support and flexibility you need to regain control of your financial situation. Options are subject to approval based on your financial situation.

Here are some options:

Refinance

Lower mortgage payments by refinancing to extend the term of your loan or reduce your interest rate.

Reinstatement

Make your mortgage current with a lump sum payment.

Forbearance

Temporarily pause or reduce your mortgage payments for a defined period.

Repayment

Catch up on missed payments gradually by adding a portion of the past-due amount to your regular mortgage payments over an agreed-upon period.

Deferment

Move your missed payments to the end of the loan term.

Loan Modification

Modify the terms of your loan to reduce the monthly payments.

Liquidation Options

Depending on your situation, staying in your home may not be possible. These options may be a better option than foreclosure (Subject to Approval).

Here are some of the options:

Short Sale

An option if your home is worth less than your mortgage payoff amount.

Deed-in-Lieu of Foreclosure

If you are unable to sell your home, this will allow you to transfer ownership to HRCU.

Next Steps

To see if you're eligible for any of the options below, complete the Financial Assistance Response Package and follow the enclosed instructions to submit it to us. A member of our Special Accounts Department will contact you to discuss the next steps. Continue making your mortgage payments as scheduled, even after you've submitted your request.

Contact our Special Accounts Department at specialaccount at hrcu dot org or give us a call at 603-634-8354 for any questions. We're here to stand by you and help you find the solutions that make the most sense for your unique situation.

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