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General

  1. If you live, work or worship in the State of New Hampshire, or York County, Maine, you are eligible to join Holy Rosary Credit Union (HRCU). If you have a family member that is a member of HRCU, you are also eligible to join the credit union.

  2. You must be registered for Online Banking first. Your username and password is the same in Mobile Banking.
    Download the Mobile Banking app through the Apple App Store and Google Play Store. From your device, download the app by searching for “Holy Rosary Credit Union or HRCU.”
    Follow the prompts

  3. Every time you register an new electronic device for mobile banking, this message is sent to acknowledge that you have enabled a new or different electronic device like a smartphone or tablet to make mobile banking transactions at HRCU. It shows the total number of electronic devices you have registered for mobile banking.

  4. A complete list of charges can be found on our fee schedule page. 

    Click here to view our Fee Schedule

  5. Members can now have a debit and/or credit card Instant Issued. This means you can now leave the credit union with a new card in hand! However, members still have the option to have a new card sent via mail (arrives in approximately 7-10 business days).

  6. Anytime you call HRCU, these member service representatives will be the ones that answer your questions. They are here to help Monday-Friday 8:00 AM - 6:00 PM and Saturday 8:00 AM - 1:00 PM.

  7. You can transfer to another member through your online account if you know the receiver's member number. 

  8. Your password is case sensitive. Many "smart" phones or electronics put the first letter as a capital even though your password may not have a capital.

  9. HRCU is now a part of the Shared Branching Co-Op Network. You can go to any participating credit union and conduct your banking business (specific rules and regulations apply) right there and it will be directly deposited/withdrawn from your HRCU account. You will need to provide the credit union name of: Holy Rosary Credit Union and you must provide your member number. Visit http://www.co-opsharedbranch.org/ to find a participating location near you. HRCU also now offers mobile deposit for those that use our mobile app. Members can conveniently deposit checks from their mobile device by simply taking a picture of the front and back of the check(s). (Specific rules and stipulations apply)

  10. Yes we do! We have Certified Financial Counselors on staff at every branch available for any member to consult with. HRCU has also partnered with Northeast Planning & Associates, personal investment, estate planning, retirement planning and much more. Contact our Member Support Center at 603-332-6840 for more information.

  11. Yes you will. The debit card is good for the full month it expires in. You will receive a new one in the mail by the end of the month that your current card expires. Please note that your pin number will remain the same. You will not receive a new one in the mail.

  12. Pricing on safe deposit boxes varies by size:

    Safe Deposit Boxes

    3" X 5"=$25
    5" X 5"=$40
    3" X 10"=$50
    5" X 10"=$75
    10" X 10"=$100
  13. Step 1: After logging into your HRCU Mobile App, you should see a snapshot of your account. To update your contact information, you will need to click on the More button at the bottom right corner of the screen.

    Step 2: Click on Tools & Settings, followed by Settings.

    Step 3: Click Contact

    Step 4: Here, you'll be able to update your Mailing Address, Home Address, Home Phone Number, Work Phone Number, Mobile Phone Number and/or Email Address.

     

    For further questions, please contact our Member Support Center at 603-332-6840, or click the Live Chat icon on the bottom corner of the screen. 

  14. If you need to perform this type of transaction, you will need to transfer the funds from the first account to the savings of the second. You then can sign into the second account to make the Visa payment.

  15. 3 years from the POS (Point Of Sale).

  16. You must register for Online Banking access through our website www.hrcu.org. This registration process requires a username, password, as well as a valid email address.

  17. Yes. You should inform HRCU before traveling. Your Debit card and Visa credit card need to be adjusted for the dates and locations that you will be using the card outside of the country. Even if you are traveling within the United States, please let us know so we can make note and better protect your account.

     

    You can also set up a Travel Plan within the Card Management tool on your online account and Mobile App. 

    Step 1: After logging into your HRCU Mobile App, you should see a snapshot of your account. To set up a travel plan, you will need to click on the More button at the bottom right corner of the screen.

    Step 2: Click on Tools & Settings, followed by Card Management.

    Step 3: This will display which card you are going to be making the Travel Plan for. If you would like to set one up for another HRCU card of yours, swipe the card to the left and tap Add Card. Once you have the card you would like, scroll down and tap Manage Travel Plans. 

    Step 4: Tap Add Travel Plan. Note: You can add up to 2 Travel Plans per card and each Travel Plan can be set to a maximum of 15 days. After this, it will be part of your normal spending pattern. 

    Step 5: When setting up a Travel Plan, you will be required to do Two Factor Authentication and verify your identity. You can elect to receive an email communication or a text message. After receiving your Security Token code, type it in and tap Next. 

    Step 6: Choose the destination you are traveling to. You can add up to 15 destinations at one time, or two different travel plans. 

    Step 7: Then you can add your Travel Dates. Be sure not to go over 15 days. If it goes over 15 days, create two travel plans. Click Submit once you are done. 

     

  18. While signed into Online Banking, members can add accounts from other institutions by choosing the add icon, under account summary. This will give you a list of institutions that are able to link together. If the other institution is not on the list, then you are unable to link the accounts together at this time.

  19. Step 1: After logging into your HRCU Mobile App, you should see a snapshot of your account. To set up a payment to your Visa, you will need to click on the More button at the bottom right corner of the screen.

    Step 2: Click on Transfer & Pay, followed by Transfers.

    Step 3: Click Make a Transfer to schedule a new transfer. You can also add an HRCU or external account to transfer to. When you click on the To Account, click on your Visa card that you would like to make a payment on.  

    Step 4: Select where and how much you'd like to transfer between the accounts. When making a payment, you can choose to make a Regular Payment, Pay Off, or Principal Only payment if paying on a loan.

    Step 5: Choose the frequency of the transfer as well as the start date. You can choose to make a One-Time Payment, or you can make recurring payments Daily, Weekly, Biweekly, Monthly, End of Month, Semi Monthly, Every Other Month, Every Four Weeks, Quarterly, Every Six Months or Yearly.

  20. Yes we do! It's important to teach finances to kids and teens while they are young and have your support, and we're here to help. 

    We offer a Kids Savings account for kids ages 0 - 12. Once they turn 13, they will be automatically upgraded to a Teen Savings account.  

    For teens ages 13 - 17, we offer a Teen Savings & Teen Checking.  

  21. 1. Sign into your Online Banking account and click on the Accounts tab. 

    2. Under the Accounts Tab, click Statements & Documents. 

    3. Under Overview, click Subscribe to receive your statements electronically. 

  22. HRCU offers a non-interest bearing, no-minimum balance checking account that does not charge a monthly maintenance fee. We also offer an interest bearing checking account that requires a minimum of $100 at all times. If the account falls below the required minimum, the fee is $7.50 and is incurred on the last day of the month.

  23. We find that the biggest reason a debit card doesn't work is because you have exceeded your monetary limit for the day. The card can be used for ATM transactions up to $800 per day and for point of sale purchases up to $4,000 per day. This limit is in effect to prevent large unauthorized transactions.

  24. Our routing number (also referred to as an R/T) is 2114-8966-9.