ITMs
An ITM looks very similar to an ATM, but you will be greeted and served face to face by a familiar representative from your HRCU member support team. You will be guided through every step of your transaction and we will answer any account questions that you may have. Simply touch the screen to get started.
ITM's allow us to extend banking hours for added member convenience so we can better serve you.
The hours are Monday - Friday from 8am to 6pm and Saturday's from 8am to 1pm.
Just about every transaction you can do with a traditional teller in a branch can be done with HRCU Live. You can make deposits, withdrawals, loan payments, transfers, cash checks and more.
Video Teller hours are 8AM to 6PM Monday through Friday and 8AM to 1PM on Saturdays. During off-hours, all interactive teller machines function as 24-hour deposit-taking ATMs.
Yes, Interactive Teller employees are located in our Member Support Center at our Brock Street location.
No, ITMs do not take deposit or withdrawal slips.
Shared Branching transactions must be conducted inside of the branch and cannot be done using an ITM.
HRCU Live cannot disburse Money Orders or Bank Checks. Please visit your local branch.
If you have questions, concerns or suggestions please feel free to contact Member Support at info at hrcu dot org or call 603-332-6840.
We currently have ITMs at the drive-up of our Rochester, Farmington, Greenland and Dover branches. Additionally, there is a machine located inside our Greenland Branch, our kiosk at Weeks Crossing in Dover, and at the drive-up location in East Rochester.
View our ITM locations here. Scroll down to the bottom of the page and select ITM from the filter.
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