FAQ

Samsung Pay

1. What is Samsung Pay^®?

   Samsung Pay is a fast and convenient way to make purchases with your mobile device. Samsung Pay is unique because it is one of the few mobile payments services that is compatible with traditional magnetic stripe card readers and NFC terminals, making it usable at almost any card reader terminal.

2. What devices can I use with Samsung Pay^®?

   Samsung Pay allows you to use the Galaxy S6, S6 active, S6 edge+ and Note 5 to make in-store mobile payments through the use of proprietary built-in technology. It spans locations where merchant accept tap and pay because the technology works on new card readers as well as most of those that have been in place for years.

3. How does Samsung Pay^® work?

   Samsung Pay uses proprietary technology that works with both Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments. MST and NFC enable the Galaxy S6, S6 active, S6 edge+ and Note 5 to make transactions at most card readers where you can swipe or tap your card, excluding gas station pumps.

4. Where can I use Samsung Pay^®?

   

   

   Samsung Pay works almost anywhere you can swipe or tap your card.* Note that Samsung Pay does not currently work at gas station pumps where you have to insert your card, but it will work at most gas station cashier card readers.

5. Which devices can I use with Samsung Pay^®?

   Samsung Pay allows you to use compatible Samsung phones and Gear smartwatches** to make in-store mobile payments through the use of proprietary built-in technology. It spans locations where merchants accept tap and pay because the technology works on new card readers as well as most of those that have been in place for years.

6. What HRCU cards can I add to Samsung Pay^®?

   Samsung Pay will work with your HRCU consumer and business Visa® Debit and Credit Cards.

7. How do I get Samsung Pay^®?

   Samsung Pay is automatically installed through a software update for eligible devices. Please visit www.samsung.com/us/support/owners/app/samsung-pay for a full list of compatible devices.

8. How do I add my HRCU cards to Samsung Pay^®?

   Visit http://www.samsung.com/us/support/owners/app/samsung-pay to follow the setup instructions directly from Samsung.

9. What do I do if I am having issues with my device?

   Contact Samsung by visiting http://www.samsung.com/us/support/owners/app/samsung-pay.

10. Can I use multiple cards with Samsung Pay^®?

    Yes, you can add up to 10 cards with Samsung Pay. You can easily switch between cards whenever you make a purchase. So add all of your HRCU consumer and business Debit and Credit Cards.

11. Why am I being asked to verify my HRCU card?

    For security reasons, we may need you to provide additional verification to add your HRCU card to Samsung Pay. If necessary, the Samsung Pay app will tell you how to verify your card.Once your information is verified, you will see an on-screen message that your card is ready for Samsung Pay. If you do not see an on-screen message please call us at 603.509.1297.

12. How do I make in-store purchases with Samsung Pay^®?

    Start by either swiping from the home button or opening the Samsung Pay app from your home screen. Next, select the card you want to pay with. Then, verify using your fingerprint and hover your device about ½ inch over the card reader where you'd usually swipe or tap your physical card to complete the transaction. If you prefer you can set up Samsung Pay to use a personal identification number (PIN) instead of your fingerprint for verification.

13. Can Samsung Pay^® make online or in-app purchases?

    Not yet. Currently Samsung Pay can be used for in-store payments only.

14. How is my default payment card in Samsung determined?

    The last card you made a purchase with in Samsung Pay will automatically appear as the card that would be used the next time you open the app. However, you can always swipe between all the cards you have added and select a different card before making a purchase.

15. Does HRCU charge anything to use Samsung Pay^®?

    No. HRCU does not charge a fee for members to use Samsung Pay. Be aware that message data and rates may apply, depending on your data plan.

16. Do I need to be connected to the internet or a cellular network to make a make a purchase using Samsung Pay^®?

    No, but you will need to connect at least once per day to ensure that Samsung Pay stays up to date and remains active. Samsung Pay does require an active internet connection to activate the app or add a new card.

17. How can I keep track of purchases I've made with Samsung Pay^®?

    Most transactions made through Samsung Pay are viewable shortly after processing, for one month from the time of purchase. Simply open the app and tap on a card to see the last 10 Samsung Pay transactions made with that card. Additionally a push notification with transaction details will be sent to your device after each Samsung Pay purchase. Note: Push notifications require an active internet connection.

18. Why is the transaction amount in my Samsung Pay^® transaction history different from what's in my Online or Mobile account detail?

    If you make a Samsung Pay purchase with your Debit Card, the merchant may request authorization for an initial amount and send us the actual transaction amount for payment. The initial authorized amount appears in your Samsung Pay transaction history, but the actual transaction amount is deducted from your account.

    This happens in places where:

    • You can add a tip (restaurants, salons)
    • There can be a significant difference between the amount that is initially authorized and the actual transaction amount (hotels, car rental agencies)
    • For most Debit Card purchases, we receive the payment request, including the actual transaction amount, within 3 business days of the transaction.
    • Keep track of your transactions and ensure you have sufficient funds in your account to cover the final payment.

19. What if my HRCU card is lost or stolen?

    Please call HRCU immediately 866.873.9702 and mention you added your card to Samsung Pay. We will close your card so that no more purchases can be made. You should remove your card from Samsung Pay app by tapping the appropriate card, tap delete card (located in the upper-right), verify your fingerprint or Samsung Pay PIN as appropriate.

20. What if my Samsung device is lost or stolen?

    If your Samsung device is ever lost or stolen you can use Samsung's Find My Mobile Service to try and find it. We recommend remotely disabling the cards from Samsung Pay.We also recommend notifying your mobile carrier and calling HRCU 866.873.9702 promptly. Mention that you added your card to Samsung Pay so we can disable your card for use with Samsung Pay. If you locate your device, you will need to contact us so we can reactivate your card and you will need to add your card back to Samsung Pay before using it to make any purchases with Samsung Pay.

21. Is Samsung Pay^® safe and secure for making payments?

    The safety and security of your account information is of the highest importance. As a security measure, you may receive a "verification required" message when adding your card to Samsung Pay. Once verified, an on screen message will appear stating that the card is ready for use. This verification is part of our multi-layered approach to security in payments.Additionally, when we review mobile wallet providers we look for payment safety, quality of service, and ease of use for our members.

    When you make payments with Samsung Pay and your HRCU card:

    • Your full card number is not stored on your mobile device.
    • All transactions are monitored by HRCU's risk and fraud detection systems.
    • Purchases made using Samsung Pay are protected by Zero Liability, so you won't be held responsible for promptly reported unauthorized transactions.

22. What if I find unauthorized charges I use with the car I use with Samsung Pay^®?

    Please call the number on the back of your HRCU debit or credit card to have your card closed to prevent any additional unauthorized charges and mention you added your card to use Samsung Pay.

23. Where can I learn more about Samsung Pay^®?

    To learn more about Samsung Pay, please visit www.samsung.com/us/samsung-pay/.